Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at online@day-one.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at online@day-one.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The 7 Serve Promise (ISOLATE)
If you buy a tub of ISOLATE from day1performance.com.au and it isn't for you, you can return it for a refund even after you've opened it and tried it.
How it works
- Try up to 7 serves. The tub must still contain at least 23 of its 30 serves when we receive it.
- Contact us at online@day-one.com.au within 30 days of delivery with your order number and the lot number from the base of the tub. We'll send you a return label and instructions.
- Return the tub with its lid on and scoop inside. Once it arrives and we've checked it, we refund the price you paid for that tub to your original payment method. Shipping you paid on the original order is not refunded unless the product was faulty.
Limits
- One tub per flavour per customer, and only on orders placed directly with us (not through retailers, wholesale or marketplaces).
- Applies to ISOLATE only; other products follow the general policy below.
- The promise applies despite the "unused / original packaging" and "perishable goods" conditions in the general policy.
This promise is in addition to your rights under the Australian Consumer Law, which are not affected by it.
